1ball Terms & Conditions – Know Your Rights and Responsibilities Before Using the Platform

These Terms & Conditions ("Terms") 1ball This constitutes a legal agreement between the platform operator ("we", "1ball") and any registered or unregistered user of the platform ("you", "user").

By visiting the 1ball website, downloading the app, creating an account, or using any feature of the platform, you are deemed to have agreed to these terms. If you disagree with any part of these terms, please refrain from using the platform.

Scope of Application

• These Terms & Conditions apply to all products and services offered by 1ball.
• This covers all services provided through the website, mobile app, and any other digital channel.
• 1ball may update these terms periodically; any changes take effect from the date of publication.

To create an account with 1ball, you will need to provide some basic information. A valid mobile number, date of birth, and an active mobile banking account are required.

Age Restriction – Critically Important

The 1ball platform is strictly prohibited for anyone under the age of 18. We may verify age using a National ID card or birth registration certificate. Any account found to belong to a minor will be immediately closed and the balance may be forfeited.

Terms of Registration

• All information provided must be truthful, accurate, and complete.
• Users are solely responsible for keeping their account password confidential.
• Sharing or selling your account to a third party is strictly prohibited.
• Any changes to your account information must be updated immediately.
• Withdrawals will be restricted until the KYC (Know Your Customer) process is completed.

1ball is directly integrated with Bangladesh's most popular mobile banking services. You can transact securely via bKash, Nagad, and Rocket.

Deposit Rules

• The minimum deposit amount is ৳300 (three hundred BDT).
• Deposits are typically credited to your account within 2 to 5 minutes.
• No additional fees are charged for deposits.
• Only payment methods registered in the user's own name may be used.
• Deposits from another person's account are not accepted and may result in account suspension.

Withdrawal Rules

• The minimum withdrawal amount is ৳500 (five hundred BDT).
• The maximum daily withdrawal limit is ৳50,000 (fifty thousand BDT).
• Average processing time is 5 to 30 minutes; bank transfers take 1 to 3 business days.
• Without completed KYC, daily withdrawals are capped at ৳5,000.
• Winnings from bonuses must meet the wagering requirements before they can be withdrawn.

1ball offers a variety of bonuses and promotional offers. Each bonus has its own terms, which should be read before claiming.

Welcome Bonus

New users receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. To withdraw this bonus, a 10x wagering requirement on the total bonus amount must be met.

General Bonus Rules

• Each bonus offer can only be claimed once; the same offer cannot be redeemed again.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• Winnings earned using a bonus are withdrawable; however, the original bonus amount is not.
• A deposit must be confirmed and the bonus redeemed before a deposit bonus is activated.
• Bonuses are generally valid for 30 days; any unused bonus will be forfeited upon expiry.
• Multiple individuals from the same household or IP address are not eligible to claim the same bonus.

1ball offers a wide range of games including Sports Betting, Live Casino, slots, and lottery. While each game has its own rules, certain general terms apply across all games.

Sports Betting

• Once placed, bets cannot be cancelled unless the match is cancelled or postponed.
• If a match is cancelled, the staked amount will be refunded.
• In Live Betting, odds change in real time; the odds at the moment the bet is confirmed are final.
• 1ball reserves the right to void bets in cases of suspected match-fixing or manipulation.

Live Casino & Other Games

• All game outcomes are determined by a verified RNG (Random Number Generator) system.
• If a disconnection occurs during gameplay, the outcome will be determined based on the last recorded state.
• If any game is cancelled due to a technical error, the bet amount will be refunded in full.
• In the event of any dispute over game results, 1ball's records shall be considered final and binding.

1ball places the highest priority on the security of users' personal data. We protect all information using 256-bit SSL encryption.

• Users' personal information is never sold or shared with third parties.
• Information may be disclosed when required by law or upon request from a regulatory authority.
• Financial data is always stored in encrypted form.
• If a suspicious login is detected, 1ball may temporarily suspend the account.

For more information, visit our Privacy Policy Read.

1ball believes gaming is a form of entertainment and should never be a source of financial stress. We are committed to fostering a culture of responsible gaming.

• Users can set their own daily, weekly, or monthly deposit limits.
• You can use the self-exclusion feature to suspend your account for anywhere between 24 hours and 12 months.
• If signs of gaming addiction are identified, our support team will provide guidance on accessing professional assistance.
• Use of the platform by anyone under 18 years of age is strictly prohibited.

For more details, visit our Responsible Play View Page.

1ball reserves the right to temporarily or permanently close any account under the following circumstances:

• Creating an account using false or misleading information.
• Operating multiple accounts under the same identity.
• Use of bots, macros, or automated software.
• Abuse or fraud related to bonus policies.
• Threatening or harassing other users.
• Money laundering or suspicious financial activity.

Upon account closure, any valid balance (excluding bonuses) is generally returned, though it may be held until any ongoing investigation is concluded.

Users may also request account closure at any time, and any existing balance will be refunded in full.

For any dispute or complaint, 1ball follows a fair and transparent resolution process.

Steps to Submit a Complaint

1. Step One: Submit a complaint to the support team via live chat or email.
2. Step Two: The support team will provide an initial response within 48 hours.
3. Step Three: For complex matters, a detailed investigation report will be provided within 7 business days.
4. Step Four: If the matter remains unresolved, it will be referred to an independent mediator.

In the event of a dispute regarding game outcomes, 1ball's server logs and game records will serve as the final and binding evidence.

1ball reserves the right to modify, amend, or update these Terms & Conditions at any time. For significant changes, we will notify users through the following methods:

• Notices will be published on the website's homepage or terms page.
• SMS notifications to your registered mobile number.
• App push notifications.

Continued use of the platform after any changes are published will be considered acceptance of the updated terms. We recommend visiting this page regularly.